I dreams of a new system that will encourage the clients and help them to develop their talents, rather than seek to convict them of cheating.
I had to call a caseworker he called Suzanne first. After giving a little lecture, Suzanne was supposed to notify the medical worker, who would certify that there was a problem. Then the medical worker called the wheelchair repair companies to get the cheapest bid. Then the medical worker alerted the main welfare office. They considered the matter for days before calling back and approving the repair, if he was lucky.